01208 812854

Privacy Notice

As your optician, we record your personal details on our computer system in order to provide you with clinical and dispensing services.

For legal and professional reasons we are obliged to retain such data for a significant period after our last contact with you.  The advice from our professional body, the College of Optometrists, is that this should be 10 years after our last contact in the case of adults, or in the case of children 10 years after they were last seen or their 25th birthday, whichever is later.  After that time we will anonymise your data so that you will no longer be identifiable on our database.

We understand that holding your data is a significant responsibility and we give the following undertakings:

  1. We will only ask for and store data that is necessary to provide you with the clinical and dispensing services we provide.
  2. That data is held in a secure computerised database and can only be accessed by our own staff, who use passwords to maintain security.
  3. We will not make your data available to any 3rd party – e.g. your GP or the Hospital Eye Service – without your permission.
  4. We will not supply your data to any 3rd party for commercial purposes, ever.
  5. You have the right to inspect data we hold about you and will make any corrections that you request as soon as practically possible.
  6. We will use your contact details to let you know when your appointments are due and when your spectacles, contact lenses and other products are available for collection.
  7. If you have any concerns about the data that we hold about you, your children or other adults for whom you are responsible, then please raise these with Mrs Victoria Symons in the first instance.

Cookies Policy

A "Cookie" or tracer is an electronic file deposited on a terminal (computers, tablets, smartphones) and read when browsing a website, reading an email, installing or using software or a mobile application, whatever the type of terminal used.

By browsing this site, you agree to the use of cookies and other trackers. If you don’t accept our use of cookies, you can turn off cookies in your browser settings. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

All information collected will only be used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes, and more generally to improve the service we provide to you.

For more information on the use, management and deletion of cookies for all browsers, we invite you to consult the following link All About Cookies http://www.allaboutcookies.org/

Google Analytics

This website uses Analytics services from Google LLC. Google Analytics uses "cookies", which are stored on your computer, to help the website analyze how users use the site during their visit. The collected data (including your truncated IP address) is transmitted and stored on a server controlled by Google, located in the United States.

Google will use this information about your use of the website to generate reports on website activity for website operators and to provide other services relating to website activity and internet usage. Google will not link the IP address provided by your browser in Google Analytics to any other Google data.

Google will retain user and event data for 26 months.

You can deactivate the installation and use of Cookies by simply setting up your web browser. However, you will not be able to access all the functions of the site in an optimal way. If you wish to prevent the storage of personal data (including your IP address) and their use by Google, you can install the plugin: https://tools.google.com/dlpage/gaoptout 

For more information, please see the terms of use https://www.google.com/analytics/terms/us.html  and the privacy policy https://support.google.com/analytics/answer/6004245?hl=en  of Google Analytics.


Our domain uses the hCaptcha service to protect submissions and prevent spam on the site. It checks if you are a person to prevent certain features of the website from being abused by spam bots.

By filling out the forms using this plugin, you consent to sending your IP address and possibly other data required by the hCaptcha service. Your data will be communicated to hCaptcha and used by their services. However, your IP address will first be truncated by hCaptcha in EU Member States - or in other states that are part of the European Economic Area agreement. In exceptional cases, your full IP address will be transmitted to a hCaptcha server in the United States and then subsequently truncated. hCaptcha will use this information to evaluate your use of this service. The IP address provided to hCaptcha through your browser will not be merged with any other data.

This data collection is subject to hCaptcha's Privacy Policy: https://www.hcaptcha.com/privacy

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